FAQ

The following FAQs are some of the common questions our customers have before purchasing YOOCAS.If you have additional questions, please send them to hello@yoocas-power.com. Thank you for your support and feedback

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What is GaN technology used in chargers?

GaN (Gallium Nitride) technology is a fast-emerging semiconductor material that allows for higher efficiency and power in smaller sizes compared to traditional silicon-based chargers.

How is GaN technology beneficial for chargers?

There are many benefits to purchasing a GaN charger. First, they offer faster charging, allowing your device to recharge in less time. Second, GaN chargers are generally smaller and lighter than traditional chargers, making them ideal for travel and everyday carry. Additionally, the high energy efficiency of GaN technology means less heat is generated during charging, helping to protect your devices and extend the life of your charger. These factors work together to help users save energy and costs in the long run.

Are GaN chargers and compatible with all devices?

Yes, GaN chargers and are compatible with a wide range of devices, including smartphones, tablets, laptops, and other USB-powered gadgets. However, it's recommended to check the specifications of your device to ensure compatibility.

What safety precautions should I consider when using GaN chargers and power banks?

- Avoid exposure to water or extreme temperatures.
- Do not tamper with or disassemble the charger.
- Use only the provided cables and adapters.
- Unplug the charger when not in use.
- Keep out of reach of children.

What is the lifespan of a GaN charger?

GaN chargers typically have a long life, capable of withstanding thousands of charge cycles. Its exact lifespan will vary based on frequency of use, environmental conditions, and the design and build quality of the charger. To maximize life, users are advised to follow the manufacturer's usage and maintenance guidelines, avoid extreme temperatures, and ensure the charger is kept clean and ventilated. With proper maintenance, GaN chargers can provide users with years of stable, safe service.

Will using a GaN charger or power bank extend the lifespan of my devices' batteries?

While GaN technology allows for efficient charging, the lifespan of your device's battery depends on various factors. Charging habits, temperature, and overall usage play a significant role in battery longevity.

How do I choose the best GaN charger for my device?

When choosing the right GaN charger, first consider the maximum charging power your device supports and the type of interface required. For example, some modern smartphones support fast charging and may require a higher-power charger. Secondly, consider your usage scenario. If you travel frequently, you may be more inclined to choose a lightweight and small model. We provide detailed product descriptions and specifications to help customers choose the most suitable charger model based on their equipment and needs.

Can I bring a GaN charger on a plane?

Generally speaking, GaN chargers can be brought on board airplanes, but they ultimately need to comply with the regulations of airlines and relevant agencies. Most airlines allow passengers to bring chargers for personal use, but there may be restrictions on battery capacity. It is recommended that you check your airline's baggage policy and International Air Transport Association (IATA) regulations before traveling to ensure that all requirements are met.

What warranty or return policy do you offer for GaN chargers and power banks?

1 year warranty.During this one-year warranty period, if there is any problem with the product, you can communicate with our online customer service or get in touch with us by email or Phone, provide proof of purchase of the product, and we will provide you with the privilege of free repair.

E-mail:customer_service@yoocas.com

Phone:+86 18359258311

Can the 65W USB-C Charger 2-In-1 External Charger & 10000mAh Power Bank For iPhone charge other devices apart from iPhones?

Yes, the 65W USB-C Charger 2-In-1 External Charger & 10000mAh Power Bank For iPhone is designed to charge various devices with USB-C compatibility, not just iPhones. It can charge smartphones, tablets, laptops, and other devices that support USB-C charging.

What is the capacity of the 100W Power Bank, and how many device charges can it provide?

The 100W Power Bank has a capacity of 25000mAh, which can provide several charges for smartphones, tablets, and other devices, depending on their battery capacity and power requirements.

Are our Gan Chargers & power banks thermally protected?

Of course.When our charger and power bank charge the device, when the device is in 90% state, the charging will be relatively slow. When the device is only 10%-20%, the device will realize fast charging, which achieves the effect of heat dissipation and thus charging. The device will not be overheated.

What certifications do our gan chargers & power banks have?

All of our products have CE, FC, ROHS and other certificates. We can guarantee that our products are legal, safe and environmentally friendly. Everything meets the global requirements.

What should we pay attention to when using our gan chargers and power banks?

1. Charging speed: Make sure your device is compatible with the charging speed of your Ga charger or mobile power. Using a charger or power bank with a higher output than your device may damage it.

2. Portability: Consider the size and weight of the Gan charger or mobile power when choosing one to take with you. A lightweight and compact model is easier to carry in a bag or pocket.

3. Safety: Always use your Gan charger or mobile power according to the manufacturer's instructions. Avoid exposing it to extreme temperatures, moisture or high humidity.

How can I contact customer support for further assistance?

If you have any questions, concerns, or require additional information, please contact our customer support team at hello@yoocas-power.com.